Actionable Customer Retention Tactics To Drive Repeat Sales – Outside Sales Talk with Alice Heiman



Alice Heiman is the founder and Chief Sales Officer at ‘Alice Heiman, LLC’, a sales consultancy, and has over 20 years of experience in sales strategy and coaching. She helps companies grow into profitable and powerful businesses using detailed strategies. In this episode, Alice delivers some of her best tactics to ensure healthy and strong relationships with customers and turn them into advocates for any business.

Here are some of the topics covered in this episode:

  • The steps to transform a satisfied customer into a loyal one
  • What are the right questions to ask to understand your customers’ needs
  • Why team selling is better than assigning separate tasks to separate reps
  • How important it is to remember that buyers are human too

About the Guest:

Alice Heiman is a sales strategist, coach and keynote speaker with over 20 years of experience. She’s the founder and Chief Sales Officer at ‘Alice Heiman, LLC’ a sales consultancy that provides strategy and tactics for companies dealing with complex B2B sales and helps them accelerate business growth. She is also the co-founder and CRO of TradeShow Makeover, a program that provides winning strategies for closing deals at trade shows.


LinkedIn: Send her a message saying you heard her on the Outside Sales Talk podcast

Listen to more episodes of the Outside Sales Talk here!

Leave a Reply

Your email address will not be published. Required fields are marked *